Companies that have established ISO 10002 Customer Complaint Management System may want to prove this situation with a document. In this case, what needs to be done is to apply to an accredited certification body and request a document.
Certification body, when the document requesting organization receives the Certification Application Form, it will initiate the first review work on the documents to come. If a nonconformity is detected in this first examination, this nonconformity must be eliminated before the preliminary audit to be carried out in the establishment. Document review can be done at the certification body, or it can be done on site at the request of the company.
Whether or not the pre-audit work is carried out again depends on the agreement between the certification body and the company requesting the certificate. This study aims to determine whether the company is ready for the certification audit. In the pre-audit, all processes of the company are not considered. Instead, potential nonconformities that the firm may encounter during the audit and the main points required for the system are looked at.
After the preliminary audit, a suitable audit program is prepared for the company and the audit work is started.
When the inspections are completed, the firm Customer Complaint Management System Certificate If it is decided to buy a license, a license agreement is prepared explaining the responsibilities of the company. It will then prove that the system was installed and operated in accordance with the standards Customer Complaint Management System The document is prepared and delivered to the company.
The validity period of the given document is three years. During this period, it is necessary to carry out interim inspections in periods whose frequency and duration will be determined according to international standards. If there are nonconformities detected in these interim audits, they must be corrected. If the identified deficiencies are not corrected, the certificate is suspended or the certification process can be stopped.
When the three-year period of use of the certificate expires, the same certification work must be done again. This renewal process is carried out to ensure that the Customer Complaint Management System is maintained in accordance with the standards. If the company successfully passes the audit, a three-year certificate is issued once again. Recertification work must be done before the expiration of the certificate.
For more information on the ISO 10002 Customer Complaint Management System certification process, the managers and employees of the TURCERT certification body can be consulted.