In order to establish the ISO 10002 Customer Complaint Management System and to obtain the relevant document, there are no specific requirements in the organizations. Moreover, it is possible for all organizations with legal personality to receive this certificate, as well as certain units within the organization of these organizations. In some large organizations, within their organizational structure, the units may be clients of each other. Here, there is an internal customer situation and in this case, as a company can be sensitive about customer complaints, one unit has to accept the employees of another unit as a customer.
Establish Customer Complaint Management System and there is no obligation to receive this document. However, in the information age we live in and in today's difficult competition conditions, organizations Customer Complaint Management System they feel compelled to build.
When the standards of ISO 10002 Customer Complaint Management System are examined, it is seen that organizations in almost every sector can establish this system regardless of their field of activity. It does not matter what size of goods or services the organization produces. All clauses of this standard are in accordance with the structure of any organization. The only task is to make these standards suitable for the organization's own organizational structure.
As such, all kinds of tradesmen, companies, businesses, holding companies and similar organizations that have tax sign can install and operate ISO 10002 Customer Complaint Management System. If these organizations request Customer Complaint Management System Certificate They can also. Today's increasingly popular online shopping sites or online commerce (e-commerce) organizations can establish this system.
As a result, these organizations are those who know how to benefit themselves from complaints and are able to improve their processes in this way. Because, when complaints are taken as an opportunity, it can give reputation to the organization regardless of the size of the organization or the sector in which it operates. It is an advantage for these organizations to create an image in which complaints are handled and resolved seriously.
ISO 10002 Customer Complaint Management System Certificate organizations that wish to obtain a certificate, can also apply to the managers and employees of TURCERT certification institution, which also provides consultancy services.