If an organization ISO 10002 Customer Complaint Management SystemIf you want to install. It will either assign one or more of its employees to this task and assign the responsibility for the installation of the system to those employees, or consult with a certification body.

Ancak Customer Complaint Management System Some adversities are awaiting the organizations that prefer the first way in establishing their works. First of all, since the employees are not knowledgeable and experienced in customer complaint management, they will be trained first and will start to establish system according to their gains in this training. This will result in a waste of time and risk of failure. In addition, it will be assumed that the previous habits within the company are correct, which may create business blindness.

However, thanks to the consultancy service, which is preferred by many organizations and which is the right way, the system can be completed more quickly and without risk.

However, no matter which path is chosen, the first thing to do in the organization is to assume the responsibility of a senior manager. If the number of employees in the organization is very high, it is useful to establish a team to conduct the studies and observe the applications under the leadership of this senior manager.

After that certification body A number of activities under the supervision of The current situation of the organization and its fields of activity are examined and analyzed. The customer portfolio of the organization is examined. Methods of receiving customer complaints are examined. The senior management is committed to the system. Customer satisfaction and complaints policies are established. Responsibilities and authorities related to these are determined.

Then, document control system, record control system, internal audit system and senior management's evaluation systems are established and documented.

The objectives of the customer satisfaction and complaints of the organization, processes in this regard and the resources of the organization are determined and documented.

In addition, customer complaints handling processes, communication methods and related forms, application instructions and similar documents are prepared and put into practice.

Methods of analyzing and evaluating customer complaints are also determined during system works.

As a result, since this system is a quality system, management review meetings and continuous improvement and corrective and preventive actions are a necessity of the system.

For more information on how to set up the ISO 10002 Customer Complaint Management System, you can even contact the managers of the TURCERT certification body for consultancy services for setting up the system.