Tourism industry is mainly based on manpower. The basic element that produces and delivers the service is human. Because of this feature, automation in production and marketing activities in tourism enterprises can only be used at a certain level.
Because of the characteristics of tourism services, tourism enterprises have to be in harmony with each other and to have mutual assistance and close cooperation. If a lodging facility has provided poor service, other tourism businesses will also be adversely affected.
tourism sector is a service sector and shows an abstract characteristic in terms of production, sales and customer satisfaction. Satisfaction with an accommodation facility is different to the expectations of the beneficiary.
All of these situations require accommodation facilities, hotels, hostels, holiday villages and various touristic establishments to operate to certain standards.
HOTEQ 500 Hotel Quality Management System The first basic principle of the standards is to ensure that tourism businesses and customers speak the same language. If the conditions of the service provided by the tourism company coincide with the service conditions that the customer understands and expects, there will be no problem.
HOTEQ 500 standards's second basic principle is to create conscious customers. Since tourism enterprises make the definitions and conditions of the services they provide in accordance with the standards, the customers do not have difficulty in making a choice and they can make service choices more consciously.
The service produced in the tourism sector is used when it is produced. In other words, production and consumption of the service are at the same time. At the same time, the tourism sector is a service that is served every day of the year and around the clock. Due to these characteristics, the enterprises operating in the tourism sector, HOTEQ 500 Hotel Quality Management SystemIt is important to establish and produce services in accordance with standards.
In addition, hotels, resorts and similar accommodation facilities require large capital during their establishment. Therefore, it is important to start operating in a short time and to provide a quality, healthy and safe service. To achieve this, HOTEQ 500 standards must remain true to the basic principles described above.
If you want to get more detailed information about the basic principles of HOTEQ 500 Hotel Quality Management System, TURCERT certification organization managers and employees are ready to support.