ISO 18513 Tourism Services Management System standard is prepared for businesses operating in the tourism sector and has an international standard. Before this standard, which was prepared by the International Standards Organization and published in 2003, there were actually some studies in this direction. For example, a meeting was held in China in 1995 to overcome the problems of international standardization in the service sector. At this meeting, efforts were made to establish an internationally recognized standard in the services sector. Following this, 1998 was supported by the World Trade Organization and made a number of initiatives on standardization in the tourism sector. By 2001 this time, the World Tourism Organization had begun to discuss the methods of classification of tourism service businesses. Finally, 2003 took advantage of the results of these studies, the International Standards Organization, ISO 18513 Tourism Services Management System standards and published.
All countries give importance to tourism activities socially, culturally and economically and strive to increase tourism revenues. Previously, tourism, sea, sun and holiday tourism is understood only today, today called alternative tourism, health and thermal tourism, winter sports tourism, plateau tourism, golf tourism, faith tourism, congress tourism, hunting tourism and yacht tourism are discussed and each type of tourism tourism activities in itself.
However, we should not forget that tourism sector is a service sector. As tourism sector diversifies and activities and activities increase, it is important that tourism enterprises operate within the specified criteria, principles and standards.
ISO 18513 standard, signs used in housekeeping and front office operations of touristic facilities, reservation forms, the use of a common language by employees, the level of foreign language that employees should have, the standard of security systems such as fire alarm and danger warning systems, ensuring uniformity in voltage and electrical plugs, and ensuring the standard in beverages, food safety and procurement, finally sets standards for evaluating employee performance and service.
In this way, all touristic establishments where the ISO 18513 standard is applied, wherever in the world, will serve the same standard. All visitors to these touristic facilities will understand and understand the procedures and practices they cannot ignore, and will see signs and warnings that they can easily detect.
In order to be able to compete in national and international markets and to keep its image and prestige as a firm, many tourism enterprises, large and small, establish ISO 18513 Tourism Services Management System and obtain ISO 18513 Certificate.
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