The complaint is actually an expression of dissatisfaction. Customers have raised a problem with the product or service they have received and expect the company to come up with a solution. Therefore Customer Satisfaction Management SystemIn terms of successful businesses, it is extremely important to manage customers' needs and maintain their own brands. The ISO 10002 standard is designed to help companies handle, identify, understand and manage customer complaints.
ISO 10002 Customer Satisfaction Management Systemis a system that can be applied by any organization that wants to serve beyond the expectations of customers. This system not only manages customer complaints, but also analyzes these complaints and tries to create opportunities for the future.
ISO 10002 standardAbove all, it creates the opportunity to retain existing customers. In addition, it provides opportunity to eliminate the causes of complaints by analyzing the complaints issues and to create transaction efficiency of the company. Thanks to this standard, a customer-centered approach is adopted and customer-centered results are produced to resolve complaints.
The ISO 10002 standard also complies with the ISO 9001 Quality Management System standard. In this way, these systems can be easily integrated and increased efficiency of the company can be provided. Continuous improvement and continuous improvement, which is the main feature of quality systems, are also in question in this system. Customer complaints When evaluating and resolving complaints, it is easier for the organization to see where it needs improvement and to constantly review processes.
Firms that have installed this system in their businesses ISO 10002 Customer Satisfaction Management System CertificateThey will want to take. In order to obtain this certificate, it is necessary to apply to a certification body. Certification bodies generally seek to ensure that the system has been implemented for a certain period of time before commencing their work.
The important point here is to find out which accreditation body has the authority to choose the certification body as well as the price. A low fee may be required for certification work, but if they do not have the authority from a serious accreditation body, both time and labor may be lost. Therefore, it should be questioned whether it is accredited before concluding a contract with a certification body.
Conformity assessment and audit work starts after the contract and if it is decided that the company deserves to get the certificate, ISO 10002 Certificate is issued and delivered to the company.
The TÜRCERT certification body is also an organization that conducts conformity assessment studies and continues its activities on the basis of the authorization it receives from the relevant accreditation bodies. If you want to get more information about ISO 10002 Certificate and how to obtain this document in the most appropriate way or if ISO 10002 Customer Satisfaction Management System Certificate will be obtained, TÜRCERT certification institution is the right address. TÜRCERT is ready to provide all kinds of support with its experienced managers and employees.