While companies strive to establish superiority to each other, in order to produce solutions to customer dissatisfaction, to provide quick feedback to customer complaints ISO 10002 Customer Satisfaction Management SystemThey attach great importance to. In this way, the companies who attach importance to the opinions and suggestions of their customers and aim to turn these opinions and suggestions into an opportunity in the future, apply to a certification institution after a period of ISO 10002 Certificate they want to buy.

However, in order for certification work to begin, they must operate for a while in accordance with the ISO 10002 standard and have fulfilled the requirements of this system. What is important here is that the company operates in accordance with the basic principles of the Customer Complaint Management System.

These generally accepted principles can be briefly explained as follows:

  • Being transparent. In case of any complaint, the company should have already explained who and how to resolve it.
  • Being accessible. Complaints should be easy to understand and use.
  • Answer. The information about the receipt of the complaint and the progress in the resolution process of the complaint should be notified to the customers as soon as possible.
  • To be objective. They should treat everyone fairly and impartially in the resolution process, regardless of the subject matter and severity of the complaint.
  • No charge. In the process of resolving complaints, the customer should not be charged a fee.
  • To be secret. The personal information of the complainant should only be used for the purpose of resolving complaints.
  • Customer oriented approach. The company should be customer-oriented and provide feedback during the solution process.
  • Account. The company should be able to account for its actions and decisions at all times.
  • Constantly improve. The company should continuously improve complaints resolution processes and product quality.

Firms that continue to operate in accordance with these principles, from any certification body ISO 10002 Customer Satisfaction Management System Certificate demand. The important point here is to make the right decision on which certification body will be asked for a certificate.

The certification bodies that will carry out certification studies should firstly have authority. Accreditation is the process by which a competent authority approves the competence of an organization that performs certain tasks. The national and international accreditation bodies give the authority to the certification bodies to carry out this work and accredit that certification body. The certification body shall carry out the conformity assessment and audit studies by taking this authorization and, if deemed appropriate, issue certificates based on the authorization they have received.

Therefore, if an ISO 10002 certificate or one of the other management system documents is required, an accredited certification body is required.

The TÜRCERT certification body is also an organization that conducts conformity assessment studies and continues its activities on the basis of the authorization it receives from the relevant accreditation bodies. If you want to get more information about the ISO 10002 Certificate and the organization from which this certificate is to be obtained or if the ISO 10002 Customer Satisfaction Management System Certificate will be obtained, the most accurate address is TURCERT certification institution. TÜRCERT is ready to provide all kinds of support with its experienced managers and employees.