It is not easy to give a definition of quality. It is possible to make various quality definitions depending on the differences of perception of people and the service understanding of the enterprises. But if a generalization is made, it can be said that quality is an indicator of the extent to which a product or service matches the customer's perspective and conditions. What are the customer's expectations when buying a product or service? To what extent do the qualifications of the product or service it meets meet these expectations?

Therefore, everyone's quality criteria are different. The fact that a good or service is too luxurious or too expensive cannot be an indication of its quality. At this point, it is important that organizations have correctly identified the customer base they are addressing. Only then can they give the most appropriate response to their customers' wishes and expectations.

Looking at the quality phenomenon in this respect, ISO 9001 Quality Management System Certificatemeans that customers are satisfied with the products or services of that organization and that the organization is constantly striving to improve it. So ISO 9001 Quality Management System It is a document that shows the quality of an organization's management system. Here, the system, starting from the purchase of the organization to production activities, sales and marketing activities, human resources, product service planning, communication with the customer, employee behaviors against nonconformities and errors, meeting customer complaints, problem solving, internal audits and a whole range of activities are expressed. ISO 9001 Certificate shows that all these activities are carried out with high quality.

The truth is whether ISO 9001 is aimed at setting up a system or getting a document, the answer is correct. Because the main target should be the establishment of Quality Management System. If this system is properly installed and managed, the document is somehow retrieved. However, if the system is not executed after having the certificate, the expected benefit cannot be achieved.

So what are the advantages of having an ISO 9001 Certificate for organizations?

  • Its major advantage is that it implements an internationally recognized management system.
  • In addition, organizations are proving to their customers that the continuity in product and service quality is an important requirement of the system.
  • Workflow, process descriptions, implementation procedures, job descriptions, powers and responsibilities of all activities are documented.
  • In production of goods and services in accordance with the procedures, since the works are standardized, the same quality results are obtained every time.
  • Production errors decrease, production costs decrease and productivity increases.
  • In the activities, dependency to the person disappears and the adaptation of the new employees is accelerated.
  • Employees are assessed based on measurable and comparable criteria.
  • A healthy flow of information is provided within the organization.
  • The organization provides more effective management.
  • Customer complaints decrease and customer satisfaction increases

The TÜRCERT certification body, which operates in our country, conducts certification studies with the authorities it has obtained from national and international accreditation institutions. If there are any doubts about what is ISO 9001 Certificate and the advantages of obtaining ISO 9001 Certificate, if there is a need to obtain ISO 9001 Certificate, TÜRCERT certification institution is ready to serve in all matters with its experts and experienced managers and employees.