Quality has been described in many ways. But by combining the common points of all, it is correct to say that quality is the most appropriate meeting of the current and future needs of customers. In more scientific terms, the definition of quality can be made as follows: quality is to meet the required criteria, first time, every time and just in time. Because doing a job the first time and in the right way is much easier than correcting it later.

But the truth is quality means preventive action. Because the design of solutions before the problem arises will result in quality. Quality is a never-ending process. The goal is to raise the current level continuously and rapidly.

The purpose of establishing quality systems is to ensure that the specified criteria and conditions are continuously and uniformly applied by all. If the system can be improved and sustained, then customer satisfaction will be created.

Increasing globalization movements, increasing international competition, rapid developments in information technologies and new technological discoveries force organizations to change. The consumer is now making more informed choices. In this direction, the expectations of the customers also differ. Employees' willingness to participate in management and to be more democratic has increased.

Competition conditions have also changed. While 1960 has a production superiority, quality, innovation, flexibility, speed, difference and excellence have started to be discussed in 2000.

The reason for the errors is 10-15 percent of the material, machinery and human resources, while 85-90 percent of the system-based. Quality production and increase in productivity can only be achieved by setting standards and improving resources. If the causes of errors can be eliminated, more efficient and quality production can be achieved. Then the system needs to be improved.

ISO 9001 prepared by the International Standards Organization Quality Management System standardhas emerged from this need. The latest update of this standard, which was last revised in 2008, is planned to be implemented in September of 2015.

ISO 9001 Quality Management Systemis a system that reduces workarounds, errors, dependency on people, high costs and customer controls. On the other hand, it is a system that increases product or service quality, trust in the company, competitive advantage, customer satisfaction, sales and profitability.

Unclear organizational structure, lack of qualified workforce, poor communication, resistance to change, lack of interest and participation, lack of financial power, lack of software and hardware, poorly prepared documentation system and incorrectly received consultancy services are the factors that make quality system applications difficult in the organization.

Faulty or incomplete counseling is an important point. The implementation of ISO 9001 standard in an organization will be faster, safer and healthier with the correct and effective consultancy service to be taken on this subject.

The main responsibility of all certification bodies is to conduct impartiality and independent conformity assessment studies. Therefore, it is not possible for certification bodies to provide consultancy services and to conduct conformity assessment and certification studies. This is contrary to the nature of the business. But ISO 9001. They can direct the companies that will establish Quality Management System to consultancy firms.

The TÜRCERT certification organization provides conformity assessment, certification and training services, while supporting companies that wish to establish management systems. TÜRCERT is ready to provide all kinds of services to the companies who want to establish ISO 9001 Quality Management System with its experienced manager and employee staff.