What is the Quality Management System that is being implemented in an enterprise, what benefits it provides to the enterprise and how a company will obtain ISO 9001 Quality Management System Certificate, Quality management system It is detailed in the Handbook.

ISO 9001: 2015 The basic structure of the Quality Management System is as follows:

  1. General
  2. Standards and definitions used
  3. Terms and recipes
  4. Quality management system
  5. Management's responsibility
  6. Resource management
  7. Performing a service
  8. Measurement, analysis and improvement

In this standard structure service realization activities include the following sub-steps:

  • Service execution planning
  • Customer related processes
    • Determination of service-related conditions
    • Review of service-related conditions
    • Communication with Customer
  • Design and development
    • Planning of design and development
    • Design and development inputs
    • Design and development outputs
    • Design and development review
    • Verification of design and development
    • Validation of design and development
    • Control of design and review changes
  • Buy
    • Purchasing process
    • Purchase information
    • Verification of purchased service
  • Production and service provision
    • Control of production and service provision
    • Validity of processes for production service provision
    • Identification and traceability
    • Customer ownership
    • Service protection
  • Control of monitoring and measuring devices

Within the basic structure of Quality Management System service realization activities Quality Management System Manual, in detail, planning of these studies, defining customer related processes, determining the conditions related to service, planning and carrying out design and development activities, making purchasing operations, providing production and service, and finally controlling monitoring and measuring tools. in Turkey under this heading.

In principle, the ISO 9001 Quality Management System standard is based on a process-based management style and attaches importance to all the activities carried out in written processes.

Different information may be needed on service delivery activities. In this case our company TÜRCERT Technical Control and Certification You can get information from the experienced managers and employees of the company.