Within the basic structure of ISO 9001 Quality Management System, seventh title is determined as service realization. The first step of service realization activities is the planning of service realization. All stages of the production process should be determined and planned in accordance with the Quality Management System.
This study also includes certain stages. First, the quality objectives and conditions for the product or service must be determined. The company has to set measurable targets in order to be able to follow and continuously improve the goods or services it wants to produce. In addition, the company has to determine the methods to be followed and the criteria to be followed in order to reach the specified targets. These methods, criteria and objectives must be within the limits of the existing legal regulations.
The second step in planning the service realization is the preparation of business processes. In addition, the necessary resources should be determined according to the goods or services to be produced. Business processes can also be used for educational purposes. In addition, application instructions, forms and work flow plans must be prepared in order to keep the production of goods or services under control.
ISO 9001: 2015 The third stage of the service planning should be planned for validation, validation, monitoring, inspection and testing, specifically for the goods or services to be produced. In short, the criteria should be determined in order to ensure that the goods or services that cannot be produced are acceptable. In the documents to be prepared for these studies, the company shall determine which validation or validation criteria shall be used as the basis for checking whether the quality targets and conditions accepted for the product or service quality have been fulfilled, how to carry out the inspection and test works, and by whom and how all the controls shall be performed. which criteria will be based on the studies in detail.
Finally, the final stage of the service realization planning is to determine the records to be kept. As a result of the checks to be performed, records to be kept that the product or service complies with the necessary conditions are proof of proof. All measurements and test results must be kept. The document to be prepared should include responsibilities for keeping these records.
Different information may be needed on the planning of service delivery. In this case our company TÜRCERT Technical Control and Certification You can get information from the experienced managers and employees of the company.