The eighth headings in the Quality Management System standard were identified as measurement, analysis and improvement. The topics in the sub-topic of monitoring and measurement under this heading are as follows:

Companies must ensure customer satisfaction, which is the most fundamental factor in the establishment and management of the Quality Management System. There are various methods that companies use to measure internal and external customer satisfaction and these methods are applied. The most effective of these methods is surveys to measure customer satisfaction. The results of this questionnaire must be included in the agenda of management review meetings and evaluated and analyzed here.

  • Internal audit

In an enterprise, it is necessary to regularly check that the Quality Management System is implemented effectively and in accordance with the quality policies, principles, principles and standards. Internal audits are called planned and regular audits to verify the system and make necessary corrections for the weak points to be detected and to take measures.

  • Monitoring and measurement of processes

The Company should identify and implement a method for monitoring and, where possible, measuring procedures prepared under the Quality Management System. The method to be chosen is important in terms of showing the ability of business processes to achieve the planned results. If the identified processes do not provide the expected results, the relevant corrective and preventive actions should be initiated immediately to ensure the suitability of the product. With the monitoring and measurement of the processes, all processes are measured and monitored retrospectively. The aim of this study is to check and analyze the suitability of the processes to the specified conditions.

  • Monitoring and measurement of service

The more important it is for a business to monitor and measure business processes, the more important it is to monitor and measure products or services. In order to carry out this study, a method must be determined and applied by the company. Companies should monitor and measure the characteristics of the product or service in order to verify that the conditions specified for the goods or services produced are met.

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