The eighth headings in the Quality Management System standard were identified as measurement, analysis and improvement. The fifth subheading under this heading is about improvement work, and the issues covered in this article are:
- Continuous improvement
- Corrective actions
- Preventive activities
In general, corrective and preventive actions are mixed. For one thing, corrective actions are actions taken to eliminate the causes of an unfavorable situation that has arisen and to prevent it from recurring. However, preventive activities focus on the problems that have not yet emerged, but which may occur in the future. In order to ensure continuous improvement for the enterprises that set up and manage the Quality Management System, preventive actions are as much contributing as corrective actions.
ISO 9001. When preparing the preventive actions procedure, it is aimed to eliminate the inconveniences that may occur in the future and the reasons that may cause them. In this way, the procedure includes guidelines on how to identify the causes of improper circumstances, how to decide on the necessary preventive actions, how to implement them, how to check their effectiveness, how to review and keep records.
In general, preventive action is initiated if:
- Based on decisions taken at management review meetings
- Evaluation of customer complaints
- Based on data analysis studies
- During the analysis and analysis of business processes
- During the examination and analysis of produced goods and services
- Based on internal audit studies
If any preventive activity is identified from these sources, corrective and preventive action request form is prepared and the work is started. The potential non-conforming situation is identified on the form and submitted to the quality management representative. The form should also explain how this may affect product and service quality. As soon as the request is approved, preventive action is initiated. The effectiveness of the preventive activity is then assessed by the quality management representative.
If you want to get more detailed information about preventive activities in the scope of analysis and improvement works, do not be late to apply to our company. our company TÜRCERT Technical Control and Certification The company provides services with a strong staff and technical infrastructure in the field of Quality Management System.