The seventh title within the ISO 9001 Quality Management System standard is set to perform the service. The fifth clause of this heading is the provision of production and service, and five different topics are covered under this heading:
- Control of production and service provision
- Validity of processes for production service provision
- Identification and traceability
- Customer ownership
- Service protection
Of course, it is important for enterprises to produce goods and services under controlled conditions and to plan and implement such activities. The characteristics and conditions of the goods or services produced during these studies are predefined. Application instructions, business processes and work flow charts are prepared. Appropriate machinery, equipment and materials to be used in production activities were provided. Appropriate monitoring and measuring tools used in various stages of production have been prepared. However, the existence of all these counts makes sense in the presence of suitable processes.
If the obtained products cannot be verified by monitoring and measuring, checks should be made at this point to ensure the validity of the production processes. Once a product has been delivered to the customer and started to be used, if the product is found to be defective, it is necessary to return to production processes and check them.
Within the company, criteria for reviewing and approving existing procedures should be defined. In addition, the competence of the machinery, equipment and materials used in production must be approved. In production, accepted methods should be used. All records of activities and controls should be kept and kept and, where necessary, revalidation procedures should be performed.
The more detailed but usable the application instructions, the work processes, the forms used, the work flow charts, the higher the quality of the goods or services produced. The PDCA cycle is at the heart of the quality system. Every process should be planned, implemented, controlled and prevented. Errors within this loop can be minimized.
Within the scope of production and service provision, there are other points that are absolutely hesitant about the validity of the processes for production and service provision. our company TÜRCERT Technical Control and Certification company, ISO 9001. has a strong staff and technical infrastructure to support this issue as in all quality systems.