The seventh title within the ISO 9001 Quality Management System standard is set to perform the service. The fifth clause of this heading is the provision of production and service, and five different topics are covered under this heading:

  • Control of production and service provision
  • Validity of processes for production service provision
  • Identification and traceability
  • Customer ownership
  • Service protection

In enterprises establishing and implementing the ISO 9001 Quality Management System, production activities are carried out in accordance with documented procedures, application instructions, business processes and work flow charts. The various stages of the production are controlled by the department managers, including the General Manager, and the personnel directly engaged in the production. As far as this is possible, errors are minimized and customer satisfaction can be achieved.

Companies are therefore required to produce and implement goods and services under controlled conditions. The fact that a controlled production is being made means a lot to the company. First of all, the information describing the properties and conditions of the goods or services produced is determined from the beginning. In addition, the application instructions, business processes and work flow charts are prepared. It means that machinery, equipment and materials suitable for production activities are used in the enterprise. It means that the appropriate monitoring and measurement tools used in various stages of production are in operation and they are used. It means that the goods and services produced are delivered to the customers in suitable conditions.

During the control production, the products which are not in accordance with the required conditions are removed and, depending on the situation, it is decided to eliminate their defects, or to take them back to the production line or to separate them as waste. An improper product control procedure must also be prepared and implemented for these processes.

ISO 9001 Quality The aim of the systems is to work with zero error, in this way to reduce the production costs, in front of the company for labor, time and financial losses.

There are other hesitations to control production and service provision within the scope of production and service provision. our company TÜRCERT Technical Control and Certification The company has a strong staff and technical infrastructure to support this issue as in all quality systems.