The eighth headings in the Quality Management System standard were identified as measurement, analysis and improvement. The third subheading under this heading is about unsuitable product control studies.

Not apropriate itemor, when an inappropriate product is mentioned, a product which is not in accordance with the requirements defined for the product of a good or service.

As is known, any input product used in the production of goods or services, as well as the output of production or service processes, ie the output is finished product. Therefore, unsuitable products may be detected during the inspection of the products used as inputs, ie during the input quality control phase, or during production stages or during the final inspection. In fact, it is possible to encounter products which are not suitable during the storage of the finished products or after they are sent to the customer.

Too many examples of improper products can be given in enterprises that produce a commodity. For example, products not manufactured in accordance with their specifications, faulty cuts, improperly assembled work, products using faulty formulas in their production, products not suitable for technical drawings, damaged products, damaged products or products with shelf-life. Such improper products may be identified by those who work in production, those who are responsible for product verification, quality control staff, or customer complaints.

The situation in companies that produce a service is not very different. For example, erroneous laboratory results, incorrectly regulated reports, machines or tools that have passed maintenance times, incorrectly assigned appointments, improper customer behavior, or non-compliance with cleaning rules.

ISO 9001. Companies that manage the Quality Management System must have an unsuitable product control procedure. This procedure describes what are the inappropriate circumstances beyond customer expectations, what to do in those situations, and what records to keep. In this way, the companies are to prevent the goods or services that do not comply with the product conditions from being delivered to the customer or accidentally used.

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