Achieving the desired goals and achieving the expected benefits in a company's quality works depends on the acceptance and ownership of this system by the senior management.
Due to the recent developments in the field of science and technology, the production capacity of the companies has increased, which inevitably resulted in the companies focusing on quality development and management development. Over time, the studies in both fields started to affect each other and the activities in the field of quality began to shift towards the field of management and the activities in the field of management began to shift towards the field of quality. Today, the concept of Total Quality Management has been met and quality and management approaches have met. From this perspective, Total Quality Management refers to both the management of quality and the quality of management as a whole.
This new understanding of management was accepted among the companies operating in the industrial sector. However, due to the higher quality of the manufactured goods, the minimization of the errors and the lowering of the costs, the company quickly expanded to other companies operating in other sectors. Today, this understanding of management is essential for all companies that produce both goods and services.
ISO 9001: 2015 The most important feature of the Quality Management System is that it is expected from the top management to be involved in quality studies with great enthusiasm and to really support it. Senior management In order to understand the quality expectations of the customers, to meet these needs and expectations and to prevent faulty production, to participate in the work done within the company, as well as the determination of the necessary quality policies and objectives and all employees must work to accept these policies and targets.
The senior management shall management review activities performs with. Companies are required to prepare the ISO 9001 Management Review Procedure and to prepare the business processes and work flow charts for the implementation, keeping in mind, sustainability of the Quality Management System and ensuring its adequacy and effectiveness.
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