All companies that establish and manage the 9001 Quality Management System in their operations are Quality Manual they must be prepared. The companies that set up this system in order to create customer satisfaction and continuous improvement, and the Quality Manual prepared by the senior management in a way to explain that they own and follow this system are at the top of all documentation works. While preparing this book, it is aimed to define the activities that the company plans to do in this context, besides the quality understanding and importance of the company. As a result, how to manage the quality system within the company is explained with the Quality Manual.
The Quality Manual determines the scope of the Quality Management System, determines the responsibilities and guides the establishment and maintenance of the system. In order to meet customer needs and expectations, to continuously improve the system and to comply with legal regulations, it is aimed to determine processes, to implement the system effectively and to increase customer satisfaction as a result.
The quality management representative in charge of the company is responsible for the preparation of the Quality Manual. This person is preparing the Quality Manual 9001 Quality management system The standard is based on. It is published after approval by the General Manager. It is shared on the computer within the company so that everyone can access it for reading purposes only. Only the quality management representative is authorized to make changes to the manual.
Now let's take a look at the standard structure of the Quality Manual:
- The structure and operation of the Quality Management System to be applied to the company is explained in the introduction section. This section includes the company's founding information, the company's principles, values, vision and mission.
- The first part is the scope section. This section describes the activities covered by the Quality Management System.
- The standards and documents referred to in the second section are explained. Here TS EN ISO 9001.: 2000 Quality Management Systems - Terms. All documents are also provided with code numbers and a list of these documents is included here.
- In the third chapter, the definitions, descriptions and abbreviations mentioned in the system are explained.
- The fourth part is the title of Quality Management System. The general terms and documentation of the Quality Management System are described here. Under the general conditions, the processes that make up the system, the relations between the units, the ways in which the units interact with each other and the degrees are explained. Within the scope of the documentation conditions, the Organization Manual, work processes, procedures, implementation instructions, quality plans and work flow diagrams, forms and records used to ensure effective execution and control of processes are explained. Describes methods for checking documents and records.
- The fifth chapter includes management responsibility. In this section, the management's commitment and quality policy are explained, Quality Management System is planned, quality targets are determined, responsibility, authority and communication methods are determined, management representative and management review principles are explained.
- The sixth chapter describes the sources. What is the source and how it will be provided in this section. In this section, human resources, infrastructure and working environment are explained.
- The seventh chapter carries the title of product realization. In this section, planning of product realization, processes related to the customer, identification and revision of product-related conditions, communication with the customer, design and development of products, procurement activities, production and service provision, and principles for controlling the monitoring and measurement tools are explained.
- Section 8 provides the provision of products or services, control of monitoring and measurement devices, control of improper service, data analysis, continuous improvement, corrective actions and preventive actions.
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You can check the following document for the ISO 9001 Quality Manual page.
ISO 9001 Quality Manual