The term müşteri passive customer iler means customers who have not been contacted for any reason or who have lost contact with the company over time despite being a customer at one time. In a way, the customers who are not the customers of the company even though they are the customers of the company can be considered as passive customers. In fact, passive customers for a business are also potential customers and must be acquired.
ISO 9001. Passive Customer The list is a list of customers who have not yet started to work, customers whose company has not continued to work for any reason before, or customers who do not want to work anymore for any reason when they have already worked. The aim of the company should be to activate passive customers. Many markers don't want to devote time to passive customers in a busy pace. However, passive customers can create great opportunities. For this reason, the meaning of the Passive Customer List is very high for businesses.
The reasons for customers being passive may be the defective actions of company personnel or the attitude and behavior of managers, or the principles and criteria applied by the company, or problems arising from the customer itself. However, for whatever reason, the importance of the Passive Customer List cannot be denied in the acquisition of passive customers.
The information fields on the Passive Customer List are as follows:
- Document number (Passive Customer List number)
- Release date (the date the Passive Customer List was first published)
- Revision no (the number of times the Passive Customer List was revised)
- Revision date (the date the Passive Customer List was last revised)
- Page number (Number of pages of Passive Customer List)
- Bank ID
- Customer name
- Prepared (Name, surname and title of the person who prepared the Passive Customer List)
- Checker (Name, surname and title of the person checking the Passive Customer List)
- Approved (Name, surname and title of the person who approved the Passive Customer List)
ISO 9001: 2015 If there is any doubt about how to edit and use the Passive Customer List, our company TÜRCERT Technical Control and Certification company managers and employees.
<Company logo> |
Passive Customer List |
Document no .: LS / 999 |
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Release date: 99 / 99 / 9999 |
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Revision no: 999 |
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Revision date: 99 / 99 / 9999 |
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Page no: 9 / 99 |
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Bank ID |
Customer name |
Bank ID |
Customer name |
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Prepared <Name, surname and title> |
Controlling <Name, surname and title> |
Confirming <Name, surname and title> |
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You can refer to the following word document as the form output of ISO 9001 Passive Customer List Page.
ISO 9001 Passive Customer List