In order to meet the needs and expectations of the consumers, the days when it is sufficient to produce only goods or services are far behind. It is now necessary to satisfy customer expectations at the highest level. Quality is an important tool in ensuring this satisfaction. The ability of companies to compete and succeed in global markets depends on their quality.
In general, many points from the conformity of the products or services to the specified standards to the degree to which the needs and expectations are met, and even to the understanding of perfection, reflect the change in the viewpoints of the enterprises on the subject of quality. Total quality Managementis considered as a strategic weapon in terms of enterprises' competitive advantage. Quality has been a basic prerequisite for the success of all companies.
Quality of course it is not limited to the production of products and services. After-sales service is another condition of quality. An entity is obliged to provide after-sales services for the goods and services they produce within a certain life span and to open authorized service points in the number, place and features to be determined according to the need and to have sufficient technical personnel at these points. ISO 9001: 2015 After Sales Service The procedure is a procedure that explains how to perform these activities.
Businesses may establish service points themselves or may benefit from service points established by third parties or service stations to be established by a third party, provided that they provide and be responsible for the services they define and explain their criteria.
The purpose of this procedure is to ensure that the objectives of the After sales services conditions.
In order to meet the after-sales maintenance and repair works and spare parts of the products sold, the service network of the enterprise should be wide and the service points should be inspected. In this way, enterprises fulfill the responsibility of after-sales services, promote the market and increase the reputation of the company.
Before starting work with service points, an authorized service contract must be signed which includes the conditions for the first operation, maintenance and repair of the product, sales of spare parts and product identification. The application of the terms of the warranty certificate for the services performed by authorized services and covered by the warranty is also included in this agreement.
ISO 9001: Our company has an understanding of what the 2015 After Sales Service Procedure is and how it should be prepared. TÜRCERT Technical Control and Certification company managers and employees are always on your side.
ISO 9001 After Sales Service Procedure Page You can see the word document below as the form output.
ISO 9001 After-Sales Service Procedure