Today, tourism is not just sea, sand and sun. These are of course important in the tourism sector, but when we look at the countries that host the most tourists in the world, it is understood that they are not the only ones on the basis of tourism. Today, with simple investments, such activities of enterprises targeting only sea, sand and sun holidays are very common. This kind of tourism is important, but not enough alone. Paris, where more than a million tourists visit 50 annually, raises money with the Eiffel Tower. The situation in tourism is not different in other countries. Every man who goes to New York will definitely go to the island where the Statue of Liberty is. Among the most visited places in Moscow are the Kremlin Palace, Red Square and churches.
In fact, the tourism sector is a serious service sector that prioritizes the ability to master a number of concrete or metal piles. Our country is interested in tourists who fill the southern coast only if we do not count the historical peninsula of Istanbul. But this fact is changing its face. Now, social, cultural and economic aspects of tourism are given importance. In this context, tourism activities, which are called alternative tourism, are increasingly being introduced. For example, congress tourism, health and thermal tourism, winter sports tourism, golf tourism, faith tourism, hunting tourism, yacht tourism and plateau tourism are examples of this. However, as tourism activities diversify and tourism activities increase, it is important to operate in accordance with the criteria, principles and standards determined for tourism enterprises.
The importance of the ISO 2003: 18513 Tourism Services Management System standard published in 2003 by the International Organization for Standardization makes itself felt at this point. This system is designed to enable people traveling to different countries to receive services in accordance with certain standards in the touristic facilities where they stay and to allow them to communicate with warning and guidance systems in certain standards.
The basis of the ISO 18513: 2003 standard includes: housekeeping and front desk (signs, reservation, terminology); education; security; voltage and electrical plugs; health (food and beverage, security, education, purchasing) and evaluation of employee performance and services.
As a company complies with these standards, it gains competitive power in domestic and foreign markets, raises its image and prestige in the sector and increases the efficiency and profitability of the enterprise. In order to achieve this, ISO 18513: 2003 Tourism Services Management System standard must be established and implemented in the enterprise. After that, it has proved that it provides services according to the standards with ISO 18513: 2003 Certificate which will be taken from a certification body.
TÜRCERT Technical Control and Certification As a company, we provide service to all tourism companies who want to establish ISO 18513 Tourism Management System and have ISO 18513 Certificate. You can ask us any questions you might have about why ISO 18513 Tourism Services Management System Certificate should be taken.