Hotels, accommodation facilities, various tourist facilities, all serve to ensure customer satisfaction. As such, some of the major management systems that they can establish in their businesses are tried to be explained below, although not limited to them.
ISO 9001 Quality Management System
The ISO 9001 Quality Management System, which was developed by the International Standards Organization and will be revised in September of this year, provides great benefits to touristic facilities in terms of creating customer satisfaction as well as solving problems faster by speeding up the information flow, facilitating the distribution of powers and responsibilities. Thanks to the standards, a healthier decision is taken, the quality of the personnel increases, the errors decrease, the costs decrease, the efficiency increases.
ISO 22000 Food Safety Management System
The ISO 22000 standard has been prepared by the International Standards Organization and is aimed at human health. The fact that the food prepared in the accommodation facilities conforms to the USO 22000 standard gives the organization the opportunity to compete in the international market. It also brings a competitive advantage in the domestic market. Possible risks are controlled more quickly and effectively. Since danger points are predetermined, error food preparation is avoided.
BRC Food Safety System
The BRC Food Safety System standard, prepared by the British Retail Consortium, has led organizations to be more attentive to food safety. Minimum standards of hygiene in establishments are provided by this standard. In order to establish this system, HACCP Food Safety Quality Management System, Quality Management System, Environmental Management System, Product Control, Process Control and Personnel Competence and Hygiene Standards must also be established in the enterprises.
HACCP Food Safety Quality Management System
The HACCP standard prepared during the US military space studies is based on the hazard analysis and the detection of critical control points. Although it still forms the basis of some food safety systems today, the HACCP Certificate has lost its validity since 2006.
ISO 14001 Environmental Management System
This standard is intended to ensure that organizations take care to protect natural resources during their activities and that they produce in a way that does not harm the soil, air and water, ie the environment. In this way, organizations comply with national and international legal regulations. Since natural resources will be used more effectively, expenditures are reduced and costs resulting from environmental conditions decrease. Customers' trust is gained. The organization is always prepared for emergencies and accidents.
HOTEQ Hotel Quality Management Systemi
Finally, the HOTEQ 500 standard, which includes many of the above-mentioned management systems, is the most comprehensive standard for tourist facilities. Thanks to the HOTEQ 500 standard, it is easier to understand the relationships between tourist facilities and customers and to provide services as required. Customers can make a more informed choice while receiving services, while tourist facilities have a service understanding that increases satisfaction.
The TÜRCERT certification organization provides conformity assessment, certification and training services, while supporting companies wishing to establish management systems. Therefore, the experienced managers and employees of the TÜRCERT certification body can be consulted at any time to inquire about which of its quality management systems to establish and even to establish one of these systems.